Other Card Functions - Document Upload

Can I upload Documents online?

Yes, you can now send us forms and requests, quickly and securely through Internet Banking – Document Upload.

- Speedy Delivery – Faster delivery of documents

- Peace of Mind – Documents are received securely online

- Convenience – Submit your docs anytime

The following request types and documents are currently accepted in Document Upload:

Note: If you have a request type that is not shown in the table, the appropriate method to return is provided directly on the form

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Important: Do not upload personal identification documents such as a passport or Driver Licence.

Your privacy is important to us. In order to maintain your privacy, please ensure that you only provide us with information and/or documentation that is necessary for us to process your request

How to submit your documents

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Which Accounts can use Document Upload

Document Upload is available for Credit Card accounts only.

What document file types are accepted?

Valid file types are – PDF, DOC, JPEG (or JPG) and PNG.

Is there a limit on the size of files?

Yes, – each file will need to be below the maximum size of 6MB. You will be able to upload a maximum of 3 documents per request.

How long will the request take to complete?

The time needed to action your request will vary depending on the type of request. We will generally complete the requests within 2-4 business days.

Can I check on the status of my request?

You can if you made the request on the online Document Upload. To check the status of your request, Log on to BOQ Internet Banking and continue on to Q Rewards®/ Other Card Functions. The status of your requests will be shown when you click on the Document Upload icon, in the Uploaded Documents section.