If your Internet Banking profile requires multiple authorisations (similar to the use of multiple signatories on offline accounts), some requests and transactions may require further authorisation before they are complete.

Depending on the configuration of your profile, this may include transfers, payments and /or requests to create new Delegated Users.

If you are an Authoriser, any pending authorisations will appear in the Alerts and Inbox area on the Home screen.

To authorise a transaction:

1. Click on the Pending Authorisations link for pending authorisations in the Alerts and Inbox area on the Home screen or select Authorisations from the Transfer and Pay menu.

2. The Pending Authorisations screen will display.

3. Any pending authorisations for you to action will be listed. You can filter by payment type by using the Transaction Type drop down box.

4. The pending authorisations will display with following information:

   1. Transaction Type
   2. Transaction Summary
   3. Created Date
   4. Due Date
   5. Amount
   6. Action Button

5. Click on the Action Button for the payment you wish to action and select the Authorise/Decline option

6. The Transaction Authorisation screen will display. This screen outlines the details of the request - these details will vary depending on the type of approval requested. You should review all of these details carefully before you proceed.

7. To Authorise the transaction click the Authorise button. To decline the payment authorisation you will need to first enter a reason in the comment text box and then click the Decline button.

8. If yours is the final authorisation, the payment will be processed and you will see the Payment Receipt screen. If the payment requires further authorisations, the payment record will be updated and sent for further authorisations.

Actions available:

Related Help Topics:

• Pending authorisations
• About delegated users
• Need more help?

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