If your Internet Banking profile has been set up with multiple Authorisers (similar to the use of multiple signatories for offline transactions), some requests and transactions may require further authorisation before they can be completed.

If you are an Authoriser, any pending authorisations will appear in the Alerts and Inbox area on the Home screen.

To view pending authorisations:

1. Click the link for pending authorisations in the Alerts and Inbox section (right hand side) of the Home screen (you can also click the Authorisations option on the Transfer & PAY menu).

2. The Pending Authorisations screen will display.

3. Any pending authorisations for you to action will be listed. You can filter by payment type by using the Transaction Type drop down box.

4. The pending authorisations will display with following information:

   1. Transaction Type
   2. Transaction Summary
   3. Created Date
   4. Due Date
   5. Amount
   6. Action Button

5. Click on the Action Button for the payment you wish to action and select the Authorise/Decline option

Related Help Topics:

• About Delegated Users
• Need more help?

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